Shipping And Receiving Information
- What should I do in the event I receive damaged furniture?
- How will you ship my order?
- How long will it take for me to receive my order?
- Will I be contacted prior to receiving my delivery?
- What is the no hassle return guarantee?
- What are your shipping rates and do you offer any discounted shipping?
- What are the delivery times?
- How can i track my order?
- Do you ship internationally?
In the event that your product arrives damaged from the freight company, immediately write down any visible damage on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, refuse the product and have it sent back to us. It is best to document any problems with a digital camera if possible.
Please inspect each piece of furniture thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt which releases the delivery company and Babmar.com from all damage claims.
Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.
Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.
Most of our items are custom made with lead times of 8-12 weeks. However we do have "Quickship" items in stock which can arrive at your location with in 1-4 weeks.
Shipping rates are as shown on the website.
However, if you order more than one set we offer discounted shipping rates.
Please call 1-877-271-8008 for details
We currently ship throughout the mainland United States. We generally do not ship to Hawaii, Alaska, or Puerto Rico. However, if it is a larger order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information.
Most of our international customers make arrangements abroad with a US import/export agent to handle their shipment. We are happy to deliver your order directly to your requested freight forwarder's warehouse to the final destination country.