• Home »
  • FAQ
  • Shipping And Receiving Information

Shipping And Receiving Information

  1. What should I do in the event I receive damaged furniture?
  2. How will you ship my order?
  3. How long will it take for me to receive my order?
  4. Will I be contacted prior to receiving my delivery?
  5. What is the no hassle return guarantee?
  6. What are your shipping rates and do you offer any discounted shipping?
  7. What are the delivery times?
  8. What are some Free Shipping Restrictions?
  9. How can i track my order?
  10. Do you ship internationally?

Q: What should I do in the event I receive damaged furniture?

In the event that your product arrives damaged from the freight company, immediately write down any visible damage on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, refuse the product and have it sent back to us. It is best to document any problems with a digital camera if possible.

Please inspect each piece of furniture thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt which releases the delivery company and Babmar.com from all damage claims.

Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.

Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.

Q: How will you ship my order?

Your order will ship via a motor freight company directly to your desired location. The shipping prices on our website are quoted for curbside delivery only. Please make sure you have additional help while receiving your furniture. If you need an inside delivery please call 1-877-271-8008 for a quotation for this service.

Q: How long will it take for me to receive my order?

Babmar stocks 95% of all items shown on our website so more than likely your furniture choice will be "in-stock" unlike other furniture companies where you will have to wait from 1 to 2 months to receive.

If you choose "free shipping" the delivery time will be between 2-4 weeks depending on where the furniture is being delivered. If you choose our "expedited" service for a fee, your furniture can be delivered between 2 and 7 days. stock 95% of all items shown on our website in or 35,000 square foot warehouse. Please call to verify an approximate shipping time for all "Out Of Stock" items.

Occasionally, items shown to be in stock or available get pre-sold, in this case, you will be sent a email notification that your item is on backorder. You have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order.

Q: Will I be contacted prior to receiving my delivery?

Yes. The carrier will contact you 1 to 2 prior to your delivery to schedule a delivery appointment. An appointment is necessary since you will have to sign for the furniture.

Q: What is the no hassle return guarantee?

If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order for a refund of your costs as long as the merchandise is in fully resalable condition (no damage, no stains, no wear and tear) minus all associated shipping cost(shipping to and returning back). All returns must have its original packaging with freight prepaid and insured. All returns will be assessed the industry standard restocking fee of 15%. Returns must be made within 15 days of "Return Authorization" date. Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact Babmar.com at 858-271-8008.

Q: What are your shipping rates and do you offer any discounted shipping?

Shipping rates are as shown on the website.

However, if you order more than one set we offer discounted shipping rates.

Please call 1-877-271-8008 for details

Q: What are the delivery times?

Free Shipping Transit Time - Please allow 2 to 4 weeks to receive your order if it is currently in stock. Out of stock items have a delivery time of 8-12 weeks.

Q: What are some Free Shipping Restrictions?

Free Shipping does not apply to trade or volume discount orders, umbrella orders, upholstery/ fabric orders, replacement pieces, or throw pillow orders.

Q: How can i track my order?

Once you have received your tracking number by email, you may track your shipment at our shipper's website. If you encounter any problems or have not received your tracking number, please email us at info@babmar.com or call 1-877-271-8008.

Q: Do you ship internationally?

We currently ship throughout the mainland United States. We generally do not ship to Hawaii, Alaska, or Puerto Rico. However, if it is a larger order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information.

Most of our international customers make arrangements abroad with a US import/export agent to handle their shipment. We are happy to deliver your order directly to your requested freight forwarder's warehouse to the final destination country.