Shipping And Receiving Information

Babmar ships outdoor furniture throughout the United States using professional freight carriers and shipping providers. Shipping methods are determined by the size, weight, quantity, and destination of your order. Standard Freight Delivery: - Curbside Delivery: Standard freight quotations include curbside delivery unless otherwise specified. Inside delivery, furniture placement, assembly, and installation are not included. - Unloading Responsibility: Customers are responsible for arranging the appropriate personnel and equipment to receive and unload their furniture unless additional services have been confirmed in writing. - Delivery Access: Customers must ensure the delivery location can accommodate commercial freight trucks and communicate any access restrictions before shipment. - Delivery Scheduling: Freight carriers may contact customers to coordinate delivery appointments. Someone must be available to receive and inspect the shipment. - Additional Services: Liftgate service, inside delivery, and other special arrangements may be available for an additional charge when requested and approved before shipment. Business-to-Business (B2B) & Commercial Deliveries:** - Forklift or Loading Dock Required: Commercial customers must have an accessible loading dock or a suitable forklift with a qualified operator available to unload freight shipments, unless an alternative unloading arrangement has been approved by Babmar in advance. - Unloading Equipment & Personnel: Customers are responsible for providing sufficient personnel and properly rated equipment to safely unload and handle all merchandise. - Doorways, Elevators & Access: Customers are responsible for verifying that all ordered furniture will fit through doorways, hallways, elevators, stairwells, loading areas, and any other access points at the delivery location. - Product Dimensions: Customers should review all product dimensions, packaging measurements, and site restrictions before placing an order. Babmar can provide available product specifications upon request. - Delivery Restrictions: Any special access requirements, including limited truck access, loading dock restrictions, elevator reservations, or building delivery regulations, must be communicated before shipment. - Additional Costs: Additional freight charges resulting from inadequate unloading facilities, missed delivery appointments, restricted access, redelivery, storage, or other customer-related delivery issues may be charged to the customer, subject to applicable terms and law. Commercial & Hospitality Projects: For hotels, resorts, multifamily communities, restaurants, country clubs, and large commercial installations, Babmar can assist with coordinating freight shipments to accommodate project schedules and delivery requirements. Important Delivery Information: Customers are responsible for confirming that their delivery location is accessible and suitable for receiving the ordered merchandise. Babmar is not responsible for additional handling or delivery costs resulting from furniture that cannot be moved through designated access points, except where caused by Babmar's error or as otherwise required by law. All shipments should be inspected upon arrival. Any visible damage or shortages must be documented on the carrier's delivery receipt before signing. For shipping quotations, special delivery arrangements, or assistance with commercial orders, please contact 877-271-8008 or info@babmar.com.

Delivery times vary depending on product availability, order quantity, customization requirements, and shipping destination.

In-Stock & Quick-Ship Furniture

Babmar offers a wide selection of in-stock outdoor furniture available for faster fulfillment. Quick-Ship orders typically arrive within 1–4 weeks, depending on product availability, order processing, and delivery location.

Custom-Made Furniture

Custom furniture orders generally have an estimated production lead time of 8–12 weeks, excluding holidays, unless otherwise specified.

Production lead times begin once the required 50% deposit has been received and all order specifications have been approved.

Shipping & Delivery Considerations

• Delivery timelines may vary based on freight carrier schedules, destination, and shipment size.

• Large commercial orders may require additional coordination for freight delivery and unloading.

• Custom manufacturing schedules may be affected by material availability, production capacity, holidays, or transportation delays.

• All production and delivery timelines are estimates and are not guaranteed unless expressly confirmed in writing by Babmar.

Need Furniture for an Upcoming Project?

For hotels, resorts, multifamily communities, and other commercial projects with specific deadlines, we recommend contacting our sales team early to confirm inventory and estimated delivery schedules.

Explore our Quick-Ship collections or contact Babmar at 877-271-8008 or info@babmar.com for current availability and shipping estimates.

For most freight shipments, the carrier will contact you approximately 1–2 business days before delivery to coordinate a delivery appointment. Scheduling procedures may vary depending on the carrier, shipment type, and destination. Important Delivery Information: - Delivery Appointments: Please ensure your contact information is accurate and that someone is available to receive, inspect, and sign for the shipment. - Commercial Deliveries: Business-to-business customers must have an accessible loading dock or suitable forklift with a qualified operator available for unloading, unless alternative arrangements have been approved in advance. - Receiving Personnel: Customers are responsible for having sufficient personnel and equipment available to safely unload their shipment. - Delivery Access: Customers must ensure the delivery location is accessible to commercial freight trucks and communicate any restrictions before shipment. - Missed Deliveries: Additional charges for missed appointments, redelivery, storage, or other customer-related delays may apply. Please Note: Not all carriers provide advance delivery calls, particularly for certain commercial deliveries. Customers should monitor shipment tracking information and coordinate with Babmar if special arrangements are required. For questions regarding delivery scheduling or shipment tracking, please contact 877-271-8008 or info@babmar.com.

Once your order has shipped, Babmar will provide available tracking information by email, including the freight carrier's details and tracking or PRO number. Tracking Your Shipment: - Shipment Confirmation: Tracking information is typically provided once your order has been processed and released to the freight carrier. - Freight Tracking: You can monitor your shipment's progress directly through the carrier's website using the tracking or PRO number provided. - Estimated Delivery: Delivery dates are estimates and may change depending on carrier schedules, transit conditions, and destination. - Commercial Deliveries: For larger freight shipments, customers should coordinate receiving personnel, loading dock access, and unloading equipment before delivery. Need Assistance? If you have not received tracking information, need an update on your shipment, or experience a delivery issue, please contact Babmar at 877-271-8008 or info@babmar.com. Our customer service team will be happy to assist with shipment updates and freight carrier coordination.

Babmar primarily ships outdoor furniture throughout the continental United States. International shipping arrangements may be accommodated depending on the order size, destination, and shipping requirements.

International Orders:

• Freight Forwarders: International customers may arrange shipping through their preferred U.S.-based freight forwarder. Babmar can coordinate delivery to the designated freight forwarder's warehouse within the United States.

• Shipping Arrangements: International customers are generally responsible for arranging transportation from the U.S. freight forwarder to the final destination.

• Customs & Import Duties: Customers are responsible for applicable international freight charges, customs clearance, import duties, taxes, and destination-country requirements unless otherwise agreed in writing.

• Documentation: Babmar can provide standard commercial invoices and available shipping documentation to assist with international freight arrangements.

• Special Shipping Requests: Direct international shipping may be considered on a case-by-case basis, subject to availability and additional charges.

Alaska, Hawaii & Puerto Rico:

Shipping to Alaska, Hawaii, and Puerto Rico may be available for qualifying orders. Additional freight charges and delivery restrictions may apply.

Request an International Shipping Quote

For international orders or special shipping arrangements, please contact Babmar at 877-271-8008 or info@babmar.com with your destination, product selections, and estimated order quantities.