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Babmar Commercial Outdoor Furniture FAQ
- About Us
- Product And Warranty Information
- Ordering Information
- Shipping And Receiving Information
- What should I do in the event I receive damaged furniture?
- How will you ship my order?
- How long will it take for me to receive my order?
- Will I be contacted prior to receiving my delivery?
- What is the no hassle return guarantee?
- What are your shipping rates and do you offer any discounted shipping?
- What are the delivery times?
- How can i track my order?
- Do you ship internationally?
- Return Policy
- Terms and Conditions
- Cancelled Orders In Transit
- What should I do in the event I receive damaged furniture?
- How will you ship my order?
- How long will it take for me to receive my order?
- Will I be contacted prior to receiving my delivery?
- What is the no hassle return guarantee?
- What are your shipping rates and do you offer any discounted shipping?
- What are the delivery times?
- How can i track my order?
- Do you ship internationally?
About Us
Q: Our Mission
Product And Warranty Information
Q: How to keep your furniture looking new for years to come?
Q: What is your warranty?
All products come with a standard warranty against manufacturers defect.
Warranty: Our premium outdoor furniture is designed and built to the highest standards to last for many years of enjoyment. Babmar warrants to you, the original purchaser, that our furniture and accessories and all its parts and components are free of defects in material and workmanship. If you find a defect in material or workmanship in any part or component, Babmar will, at Babmar's option, repair or replace the product at no charge. "Defects" as used in this warranty, are defined as any imperfection in material or workmanship that will impair the use of the product.
Our warranty is expressly limited to the replacement of parts and components. The warranty excludes: (1) Defects caused by improper assembly, (2) Defects caused to the product because of product modification, intentional damage, accident, misuse, abuse or negligence after purchase or acts of God. (3) Normal wear and tear due to age and (4) labor or assembly costs, (5) disappointment in the customer choice of color or model. The warranty does NOT apply in case of fading of cushion or sling fabrics caused by general wear and tear or failure to comply with care and maintenance instructions.
Babmar warranties are limited to a 5-year warranty on aluminum frames, 3-year warranty on wicker weave, teak and poly wood, 5-year warranty on Sunbrella fabric and a 2-year warranty on Sunproof and Axvision fabric. In some cases, product wear and tear may be depreciated for the time the product was in use. Babmar reserves the right to make substitution with similar merchandise should the model or color in question no longer is available. The replacement will be on the individual item or items, not a complete setting. The client is responsible for all freight charges associated with warranty related replacements. Babmar is not responsible for shipping and transportation charges associated with warranty claims.
This warranty takes effect from the day of purchase and will not be renewed or extended as a result of a product being repaired or replaced pursuant to a claim. To the extent allowed by law, this warranty is offered for the benefit of the product purchaser only and is not transferable.
Q: Will all the rattan color and cushion colors match if I buy different models and designs?
Q: Will my item look exactly like in the pictures?
Babmar makes every effort to provide high quality images, and measurements to assist you in selecting your furniture.
However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you.
Please note: We are not responsible for color variations or measurements that slightly off (three inches or less). All Returns will be subject to our return policies & fees.
Q: How do I clean the all weather wicker?
Q: How do I clean my cushion covers?
Brush off any loose dirt. Prepare a cleaning solution of 1/4 cup mild soap, such as Woolite or Dawn dishwashing liquid, per gallon of lukewarm water. Use a sponge or a soft bristle brush to clean. Allow cleaning solution to soak into fabric. Rinse thoroughly to remove all soap residue. Allow fabric to air dry.
SPOT CLEANING:
Apply a light mist of mild soap and water using a spray bottle. Work the solution into the stain by lightly scrubbing the area with a sponge or very soft bristle brush. Rinse thoroughly to remove all soap residue. Blot excess moisture with a clean, soft towel or sponge. Wet-vacuum or blot excess water. Air dry. Repeat steps 3 and 4 until all soap residue is removed.
HAND WASHING:
Soak fabric in a solution of 1/4 cup mild soap per gallon of lukewarm water. Use a sponge or a soft bristle brush as necessary. Rinse thoroughly to remove all soap residue. Air dry.
MACHINE WASHING:
Machine wash in cold water. Depending on wash load size, use normal amounts of mild laundry detergent and add 1 cup of bleach. Allow fabric to air dry.
HEAVY CLEANING FOR STUBBORN STAINS OR MILDEW:
Sunproof fabric does not promote mildew growth, however, mildew may grow on dirt and other foreign substances that are not removed from the fabric. To clean stubborn stains:
Prepare a solution of 1 cup of bleach and 1/4 cup mild soap per gallon of water. Spray on entire area and allow to soak into the fabric for 15 minutes. Remove stain with a sponge, clean towel or very soft bristle brush. Rinse thoroughly to remove all soap residue. Allow fabric to air dry. If stain and/or mildew are severe, bleach quantities may be increased.
Ordering Information
Q: Why choose us?
Q: What are my responsibilites regarding receiving my furniture?
Please inspect each piece of furniture thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt which releases the delivery company and Babmar.com from all damage claims.
If the delivery driver does not allow you to inspect each piece, please note on the delivery receipt the following statement. “POSSIBLE CONCEALED DAMAGE. THE DELIVERY DRIVER WILL NOT ALLOW ME TO EXAMINE EACH BOX FOR INSPECTION” and then sign where required. If these terms are not followed we can not be liable for any replacements or refunds.
Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.
Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.
Q: Order Policy Information?
Q: How do I pay by personal check or money order?
Q: How can I pay for my order?
Q: Do you charge sales tax?
Q: Can I purchase items individually?
Yes, you may order any item from our website individually.
Please call 1-877-271-8008 for pricing information.
Q: Can I order by phone or fax?
Shipping And Receiving Information
Q: What should I do in the event I receive damaged furniture?
In the event that your product arrives damaged from the freight company, immediately write down any visible damage on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, refuse the product and have it sent back to us. It is best to document any problems with a digital camera if possible.
Please inspect each piece of furniture thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt which releases the delivery company and Babmar.com from all damage claims.
Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.
Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.
Q: How will you ship my order?
Q: How long will it take for me to receive my order?
Most of our items are custom made with lead times of 8-12 weeks. However we do have "Quickship" items in stock which can arrive at your location with in 1-4 weeks.
Q: Will I be contacted prior to receiving my delivery?
Q: What is the no hassle return guarantee?
Q: What are your shipping rates and do you offer any discounted shipping?
Shipping rates are as shown on the website.
However, if you order more than one set we offer discounted shipping rates.
Please call 1-877-271-8008 for details
Q: What are the delivery times?
Q: How can i track my order?
Q: Do you ship internationally?
We currently ship throughout the mainland United States. We generally do not ship to Hawaii, Alaska, or Puerto Rico. However, if it is a larger order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information.
Most of our international customers make arrangements abroad with a US import/export agent to handle their shipment. We are happy to deliver your order directly to your requested freight forwarder's warehouse to the final destination country.
Return Policy
Q: What is your "No hassle return guarantee"?
If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order for a refund of your purchase (minus all shipping costs) as long as the merchandise is in fully resalable condition (no damage, no stains, no wear and tear). If the
All returns must have its original packaging with freight prepaid and insured. All returns will be assessed the industry standard 15% restocking fee. Returns must be received within 15 days of "Return Authorization" date.
Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact Babmar.com at 1-877-271-8008.
Q: Cancelled Orders While In Transit
Terms and Conditions
Q: Disclaimer of Liability
Q: Delivery Times and Delays
"In-Stock" items usually take between 1 to 4 weeks depending on where the furniture is being delivered. "Out Of Stock" can range from 8 to 12 weeks. Please call to verify an approximate shipping time for all "Out Of Stock" items.
Occasionally, items shown to be in stock or available get pre-sold, in this case, you will be sent a email notification that your item is on backorder. You have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order.
Since all our furniture is manufactured overseas, there are occasionally factory delays as well as shipping delays. In the event there are factory delays, due to unforeseen events, you will be inform as quickly as possible of the delay. In the event of a shipping delay, usually caused by x-ray inspections, physical inspections at the port of entry or trucking delays, you will also be contacted as quickly as possible of any delay. When delays occur, you may request for a 100% refund or hold your order until the furniture arrives in our warehouse.
Q: Customer Returns
If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order for a refund of your purchase (minus all shipping costs) as long as the merchandise is in fully resalable condition (no damage, no stains, no wear and tear).
All returns must have its original packaging with freight prepaid and insured. All returns will be assessed the industry standard 15% restocking fee. Returns must be made within 15 days of "Return Authorization" date.
Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact Babmar.com at 1-877-271-8008.