Babmar Commercial Outdoor Furniture FAQ

"It is our aim to manufacture and supply the highest quality commercial grade outdoor furniture to the Hospitality, Corporate, Multi-Family, Healthcare and Education markets."

Few pieces take more punishment than outdoor furniture and that's why they need additional TLC. Babmar recommends to cover your furniture with a heavy-duty, waterproof weather cover while not in use and in the off season. This will ensure the longest life possible for your investment.

All products come with a standard warranty against manufacturers defect.

Warranty: Our premium outdoor furniture is designed and built to the highest standards to last for many years of enjoyment. Babmar warrants to you, the original purchaser, that our furniture and accessories and all its parts and components are free of defects in material and workmanship. If you find a defect in material or workmanship in any part or component, Babmar will, at Babmar's option, repair or replace the product at no charge. "Defects" as used in this warranty, are defined as any imperfection in material or workmanship that will impair the use of the product.

Our warranty is expressly limited to the replacement of parts and components. The warranty excludes: (1) Defects caused by improper assembly, (2) Defects caused to the product because of product modification, intentional damage, accident, misuse, abuse or negligence after purchase or acts of God. (3) Normal wear and tear due to age and (4) labor or assembly costs, (5) disappointment in the customer choice of color or model. The warranty does NOT apply in case of fading of cushion or sling fabrics caused by general wear and tear or failure to comply with care and maintenance instructions.

Babmar warranties are limited to a 5-year warranty on aluminum frames, 3-year warranty on wicker weave, teak and poly wood, 5-year warranty on Sunbrella fabric and a 2-year warranty on Sunproof and Axvision fabric. In some cases, product wear and tear may be depreciated for the time the product was in use. Babmar reserves the right to make substitution with similar merchandise should the model or color in question no longer is available. The replacement will be on the individual item or items, not a complete setting. The client is responsible for all freight charges associated with warranty related replacements. Babmar is not responsible for shipping and transportation charges associated with warranty claims.

This warranty takes effect from the day of purchase and will not be renewed or extended as a result of a product being repaired or replaced pursuant to a claim. To the extent allowed by law, this warranty is offered for the benefit of the product purchaser only and is not transferable.

 

Yes, our entire collection will match perfectly in color no matter which models or designs you choose.

Babmar makes every effort to provide high quality images, and measurements to assist you in selecting your furniture.

However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you.

Please note: We are not responsible for color variations or measurements that slightly off (three inches or less). All Returns will be subject to our return policies & fees.

All Babmar furniture requires very little maintenance and is very easy to clean. To clean the Babmar fiber simply hose off with a water hose. For stubborn spots use warm water and a brush.

GENERAL OR LIGHT CLEANING:

Brush off any loose dirt. Prepare a cleaning solution of 1/4 cup mild soap, such as Woolite or Dawn dishwashing liquid, per gallon of lukewarm water. Use a sponge or a soft bristle brush to clean. Allow cleaning solution to soak into fabric. Rinse thoroughly to remove all soap residue. Allow fabric to air dry.

SPOT CLEANING:

Apply a light mist of mild soap and water using a spray bottle. Work the solution into the stain by lightly scrubbing the area with a sponge or very soft bristle brush. Rinse thoroughly to remove all soap residue. Blot excess moisture with a clean, soft towel or sponge. Wet-vacuum or blot excess water. Air dry. Repeat steps 3 and 4 until all soap residue is removed.

HAND WASHING:

Soak fabric in a solution of 1/4 cup mild soap per gallon of lukewarm water. Use a sponge or a soft bristle brush as necessary. Rinse thoroughly to remove all soap residue. Air dry.

MACHINE WASHING:

Machine wash in cold water. Depending on wash load size, use normal amounts of mild laundry detergent and add 1 cup of bleach. Allow fabric to air dry.

HEAVY CLEANING FOR STUBBORN STAINS OR MILDEW:

Sunproof fabric does not promote mildew growth, however, mildew may grow on dirt and other foreign substances that are not removed from the fabric. To clean stubborn stains:

Prepare a solution of 1 cup of bleach and 1/4 cup mild soap per gallon of water. Spray on entire area and allow to soak into the fabric for 15 minutes. Remove stain with a sponge, clean towel or very soft bristle brush. Rinse thoroughly to remove all soap residue. Allow fabric to air dry. If stain and/or mildew are severe, bleach quantities may be increased.

Plain and simple, we have been in business for over 2 decades and have mastered the art of manufacturing the highest quality commercial outdoor furniture while providing gold star customer service. In addition we offer a leading industry warranty and competitive pricing.

Please inspect each piece of furniture thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt which releases the delivery company and Babmar.com from all damage claims.

If the delivery driver does not allow you to inspect each piece, please note on the delivery receipt the following statement. “POSSIBLE CONCEALED DAMAGE. THE DELIVERY DRIVER WILL NOT ALLOW ME TO EXAMINE EACH BOX FOR INSPECTION” and then sign where required. If these terms are not followed we can not be liable for any replacements or refunds.

Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.

Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.

50% Deposit is required to place custom orders. The remaining 50% is due prior to shipping. All customer order lead times are approximately 8 - 12 weeks excluding holidays. The lead time begins from the date the 50% deposit has been received. Please remit 50% deposit ASAP to avoid production delays in the order. Custom orders cannot be canceled, returned or refunded once the 50% deposit has been processed. By making the 50% deposit you are agreeing to the terms and conditions of this custom order sale.

Babmar.com accepts money orders, personal & business checks. All Checks must clear before merchandise will be shipped. If you would like to pay by check, please call us at 1-877-271-8008 to confirm the order. Payment should be mailed to: Babmar Corporation 9340 Cabot Drive, Suite D San Diego, CA 92126

Babmar.com accepts Visa, MasterCard, American Express, personal checks, business checks, money orders and electronic bank transfers.

There is no sales tax collected on any order shipped outside the state of California. Babmar.com will collect the appropriate sales tax for orders shipped within the state of California. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates after placing an order to 1-858-271-8222

Yes, you may order any item from our website individually.

Please call 1-877-271-8008 for pricing information.

Our customer care representatives are available Monday-Saturday, 9:30 am to 7:30PM PST to assist you by calling 1-877-271-8008. You may also fax your order 24 hours a day by faxing us a PO 858-271-8222 or by email to info@babmar.com

In the event that your product arrives damaged from the freight company, immediately write down any visible damage on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, refuse the product and have it sent back to us. It is best to document any problems with a digital camera if possible.

Please inspect each piece of furniture thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt which releases the delivery company and Babmar.com from all damage claims.

Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.

Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.

Your order will ship via a motor freight company directly to your desired location. The shipping prices on our website are quoted for curbside delivery only. Please make sure you have additional help while receiving your furniture. If you need an inside delivery please call 1-877-271-8008 for a quotation for this service.

Most of our items are custom made with lead times of 8-12 weeks. However we do have "Quickship" items in stock which can arrive at your location with in 1-4 weeks.

Yes. The carrier will contact you 1 to 2 prior to your delivery to schedule a delivery appointment. An appointment is necessary since you will have to sign for the furniture.

If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order for a refund of your costs as long as the merchandise is in fully resalable condition (no damage, no stains, no wear and tear) minus all associated shipping cost(shipping to and returning back). All returns must have its original packaging with freight prepaid and insured. All returns will be assessed the industry standard restocking fee of 15%. Returns must be made within 15 days of "Return Authorization" date. Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact Babmar.com at 858-271-8008.

Shipping rates are as shown on the website.

However, if you order more than one set we offer discounted shipping rates.

Please call 1-877-271-8008 for details

In stock items have a delivery time of 2-4 weeks. Out of stock items have a delivery time of 8-12 weeks.

Once you have received your tracking number by email, you may track your shipment at our shipper's website. If you encounter any problems or have not received your tracking number, please email us at info@babmar.com or call 1-877-271-8008.

We currently ship throughout the mainland United States. We generally do not ship to Hawaii, Alaska, or Puerto Rico. However, if it is a larger order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information.

Most of our international customers make arrangements abroad with a US import/export agent to handle their shipment. We are happy to deliver your order directly to your requested freight forwarder's warehouse to the final destination country.

If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order for a refund of your purchase (minus all shipping costs) as long as the merchandise is in fully resalable condition (no damage, no stains, no wear and tear). If the

All returns must have its original packaging with freight prepaid and insured. All returns will be assessed the industry standard 15% restocking fee. Returns must be received within 15 days of "Return Authorization" date.

Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact Babmar.com at 1-877-271-8008.

You may cancel your order while your order is in transit but will be charged all shipping cost associated with the order. This include shipping charges to you and the return shipment charge back to Babmar.

To the extent permitted by law, neither Babmar nor any of its employees, related partners or their respective officers will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Babmar maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.

"In-Stock" items usually take between 1 to 4 weeks depending on where the furniture is being delivered. "Out Of Stock" can range from 8 to 12 weeks. Please call to verify an approximate shipping time for all "Out Of Stock" items.

Occasionally, items shown to be in stock or available get pre-sold, in this case, you will be sent a email notification that your item is on backorder. You have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order.

Since all our furniture is manufactured overseas, there are occasionally factory delays as well as shipping delays. In the event there are factory delays, due to unforeseen events, you will be inform as quickly as possible of the delay. In the event of a shipping delay, usually caused by x-ray inspections, physical inspections at the port of entry or trucking delays, you will also be contacted as quickly as possible of any delay. When delays occur, you may request for a 100% refund or hold your order until the furniture arrives in our warehouse.

If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order for a refund of your purchase (minus all shipping costs) as long as the merchandise is in fully resalable condition (no damage, no stains, no wear and tear).

All returns must have its original packaging with freight prepaid and insured. All returns will be assessed the industry standard 15% restocking fee. Returns must be made within 15 days of "Return Authorization" date.

Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact Babmar.com at 1-877-271-8008.

Custom orders are custom-made upon order and are non-cancellable, non-returnable with the exception of manufacturer defects or damages. Customers are required to pay a 50% deposit to place the order. Customers have 24 hours from the placement of a custom order to cancel. After 24 hours, the 50% deposit cannot be refunded. Lead time for all custom orders is approximately 8-12 weeks. This lead time can change at anytime due to unforeseen delays such as factory issues, shipping issues, etc. Only after of an unforeseen delay of 6 months can the customer request for a full refund of the 50% deposit.

Babmar.com is owned and operated by the Babmar Corporation. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of the Babmar Corporation. All pictures and content are property of the Babmar Corporation or the respective content providers. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site. Any other use of this site is prohibited by law.