Babmar Commercial Outdoor Furniture FAQ

At Babmar, our mission is to design, manufacture, and deliver exceptional commercial-grade outdoor furniture that combines contemporary design, lasting durability, and comfort. We are committed to helping hospitality, multifamily, corporate, healthcare, and educational properties create distinctive outdoor spaces through quality craftsmanship, innovative collections, and reliable service.

Choosing the right commercial outdoor furniture involves balancing durability, comfort, design, maintenance, and project requirements.

At Babmar, we help hotels, resorts, multifamily communities, restaurants, country clubs, and other commercial properties select outdoor furniture suited to their specific environments.

Key Considerations When Selecting Commercial Outdoor Furniture:

• Materials & Durability: Look for quality materials such as powder-coated aluminum, synthetic wicker, outdoor rope, teak, and outdoor performance fabrics designed for frequent use and outdoor exposure.

• Comfort & Functionality: Select furniture that provides comfortable seating while meeting the practical needs of your space, whether it's a hotel pool, rooftop terrace, restaurant, or apartment amenity area.

• Design & Coordination: Choose collections with complementary finishes, fabrics, and styles to create a cohesive appearance throughout your property.

• Maintenance Requirements: Consider materials that are easy to clean and maintain, particularly in high-traffic hospitality and commercial environments.

• Project Size & Layout: Evaluate available space, seating capacity, furniture dimensions, and guest circulation before making your selections.

• Availability & Lead Times: Confirm product availability and delivery schedules to ensure your furniture arrives within your project's timeline.

Why Work With Babmar?

Founded in 2004, Babmar specializes in contemporary commercial-grade outdoor furniture. We offer coordinated collections, competitive trade pricing, personalized project assistance, and Quick-Ship options on select in-stock products.

Whether you're furnishing a boutique hotel or a large commercial development, our team can assist with furniture selection, specifications, pricing, and availability.

Explore our Outdoor Furniture Collections or contact 877-271-8008 or info@babmar.com for assistance with your project.

Contract-grade, also known as commercial-grade, outdoor furniture is designed for frequent use in high-traffic environments such as hotels, resorts, multifamily communities, restaurants, country clubs, and other commercial properties.

Unlike typical residential furniture, commercial-grade outdoor furniture emphasizes durability, structural stability, comfort, and ease of maintenance to meet the demands of professional hospitality and commercial environments.

Key Features of Commercial-Grade Outdoor Furniture:

• Durable Construction: Designed to withstand frequent daily use in busy commercial environments.

• Weather-Resistant Materials: Often manufactured using powder-coated aluminum, synthetic wicker, outdoor rope, teak, and performance fabrics selected for outdoor durability.

• Strength & Stability: Engineered with an emphasis on structural integrity, stability, and dependable performance.

• Low Maintenance: Materials and finishes selected to simplify cleaning and reduce ongoing maintenance requirements.

• Contemporary Design: Available in coordinated collections and configurations suitable for pool decks, rooftop terraces, outdoor dining areas, and commercial lounges.

• Long-Term Value: Quality construction and appropriate maintenance can help reduce replacement frequency and overall ownership costs.

Why Choose Babmar Commercial Outdoor Furniture?

Founded in 2004, Babmar specializes in modern commercial-grade outdoor furniture designed for hospitality, multifamily, and commercial environments. Our collections combine distinctive contemporary styling, quality materials, competitive trade pricing, and Quick-Ship options on select in-stock products.

Whether you're furnishing a boutique hotel, luxury resort, apartment community, or large-scale commercial development, Babmar offers outdoor furniture solutions to complement your project's design and functional requirements.

For product specifications, commercial pricing, or project assistance, contact 877-271-8008 or info@babmar.com.

Babmar's commercial-grade outdoor furniture is designed for durability and long-term outdoor use. With proper care and routine maintenance, your furniture can maintain its appearance, comfort, and performance for years to come.

Recommended Care & Maintenance:

1. Clean Regularly: Remove dirt, leaves, and debris using a soft cloth or brush. Clean furniture frames and surfaces with mild soap and water, then rinse thoroughly.

2. Protect Cushions & Fabrics: Clean outdoor cushions according to the fabric manufacturer's instructions. Allow cushions to dry completely and store them in a clean, dry location during extended periods of non-use.

3. Use Protective Covers: Quality outdoor furniture covers help protect against dirt, excessive sun exposure, and harsh weather. Ensure furniture is clean and dry before covering, and allow adequate ventilation to prevent trapped moisture.

4. Maintain Frames & Finishes: Inspect powder-coated aluminum frames periodically for scratches or damage. Avoid abrasive cleaners, harsh chemicals, and pressure washers that may damage protective finishes.

5. Care for Teak & Wood Components: Clean teak surfaces periodically with mild soap and water. Teak naturally develops a silver-gray patina over time. Use only manufacturer-approved wood care products if you wish to maintain its original appearance.

6. Inspect Hardware & Components: Periodically check screws, bolts, joints, and other hardware for looseness or wear. Address any issues promptly to maintain furniture stability and safety.

7. Minimize Extreme Exposure: Whenever practical, protect furniture from prolonged exposure to severe weather, standing water, and excessive heat.

Additional Recommendations for Commercial Properties:

Hotels, resorts, multifamily communities, and other high-traffic environments should establish a routine furniture inspection and cleaning schedule to help maintain appearance and identify potential maintenance needs.

For specific cleaning recommendations or product care instructions, contact Babmar at 877-271-8008 or info@babmar.com.

BABMAR LIMITED PRODUCT WARRANTY

Babmar outdoor furniture is designed and manufactured to high standards for durability, performance, and long-term outdoor use. Babmar warrants to the original purchaser that its furniture, accessories, parts, and components will be free from defects in materials and workmanship for the applicable warranty period.
If a product is determined by Babmar to contain a covered defect in materials or workmanship, Babmar will, at its sole discretion, repair or replace the defective part or component at no charge for the replacement product or component. For purposes of this warranty, a “defect” means an imperfection in materials or workmanship that materially impairs the intended use of the product.

WARRANTY COVERAGE
• Frames: 5-Year Limited Warranty
• Rattan/Woven Materials: 3-Year Limited Warranty
• Cushions and Covers: 5-Year Warranty on Subrella and Agora. 3 years for all other brands.
• Coverage applies to the original purchaser only and requires proof of purchase.
• Product-specific warranty terms may apply where otherwise stated.

WARRANTY EXCLUSIONS
This limited warranty does not cover damage, deterioration, or defects resulting from:
• Improper assembly, installation, handling, or maintenance.
• Alteration, modification, or unauthorized repair of the product.
• Accident, misuse, abuse, negligence, or intentional damage.
• Normal wear and tear associated with regular use and aging.
• Natural weathering, discoloration, or fading resulting from outdoor exposure.
• Fabric fading or other materials deterioration from normal use or improper care.
• Labor, installation, assembly, removal, or reinstallation costs.
• Customer dissatisfaction with the selection of color, finish, fabric, or model.

WARRANTY CLAIMS & REPLACEMENT
Warranty remedies are limited to the repair or replacement of the affected part, component, or individual item. Replacement of an individual item does not entitle the purchaser to replacement of an entire furniture set or collection.
If an identical product, finish, fabric, or color is no longer available, Babmar reserves the right to provide a comparable replacement of similar quality and function.
Depending on the age and condition of the product, Babmar may take normal wear and the period of use into consideration when evaluating a warranty claim.
Shipping, freight, transportation, removal, installation, and related costs associated with a warranty claim are the responsibility of the purchaser unless otherwise agreed to in writing by Babmar.

WARRANTY PERIOD
The applicable warranty period begins on the original date of purchase. Repair or replacement of a product, part, or component under this warranty does not restart, renew, or extend the original warranty period.
To the extent permitted by applicable law, this limited warranty is provided exclusively to the original purchaser and is non-transferable.
Proof of purchase is required for all warranty claims.

Babmar offers a wide selection of coordinated outdoor furniture collections designed to create a consistent and cohesive appearance across hospitality, multifamily, and commercial spaces. When selecting furniture from different collections, **matching color options may be available**, depending on the materials, finishes, and fabrics selected. Please note that slight variations in color, texture, and finish may occur between different materials, manufacturing batches, and product collections. For larger commercial projects or orders combining multiple collections, we recommend confirming frame finishes, wicker colors, and cushion fabrics with our sales team before placing your order. Our team is happy to assist in coordinating furniture selections to achieve a consistent design throughout your outdoor space.

Babmar makes every effort to provide accurate product photographs, descriptions, colors, and dimensions to help customers make informed purchasing decisions.

Please note the following:

• Color Variations: Actual colors may vary slightly from website images due to monitor settings, lighting conditions, photography, and natural variations in materials.

• Materials & Finishes: Minor variations in wood grain, synthetic wicker, outdoor rope, fabrics, and powder-coated finishes may occur due to manufacturing processes and material characteristics.

• Product Dimensions: All dimensions are approximate and may vary slightly due to manufacturing tolerances.

• Product Photography: Decorative accessories and staging items shown in lifestyle photographs are not included unless specifically stated in the product description.

Important: If exact dimensions, fabric colors, or finishes are critical to your project, we recommend contacting Babmar before placing your order to confirm specifications and request available material samples.

Returns and exchanges are subject to Babmar's applicable return policy and consumer protection laws.

For product specifications or assistance, please contact 877-271-8008 or info@babmar.com.

Regular cleaning and proper care will help maintain the appearance and extend the life of your Babmar outdoor cushions.

General Cleaning

• Brush off loose dirt and debris.

• Mix mild soap with lukewarm water.

• Gently clean the fabric using a soft sponge or soft-bristle brush.

• Rinse thoroughly with clean water to remove soap residue.

• Allow cushions to air-dry completely before use or storage.

Spot Cleaning

For spills or stains, blot the affected area promptly with a clean cloth. Apply a mild soap-and-water solution and gently clean without excessive scrubbing. Rinse thoroughly and allow the fabric to air-dry.

Removable Cushion Covers

Some Babmar cushion covers may be removable and washable, depending on the fabric and construction. Always follow the specific fabric manufacturer's care instructions before hand washing or machine washing.

Important Care Recommendations

• Avoid harsh chemicals, abrasive cleaners, and excessive scrubbing.

• Do not use bleach unless specifically permitted by the fabric manufacturer.

• Avoid machine drying unless expressly allowed by the care instructions.

• Allow cushions to dry thoroughly to help prevent mildew.

• Store cushions in a clean, dry, well-ventilated location during extended periods of non-use.

• Clean spills promptly to minimize staining.

Sunbrella & Agora Outdoor Performance Fabrics

Cleaning methods may vary by fabric collection. Always refer to the manufacturer's specific cleaning and maintenance recommendations, particularly when treating stubborn stains or using specialized cleaning products.

For additional care instructions, please contact Babmar at 877-271-8008 or info@babmar.com.

Babmar's all-weather synthetic wicker furniture is designed for outdoor durability and easy maintenance. Regular cleaning helps preserve its appearance and extend its lifespan.

Recommended Cleaning Instructions:

1. Remove Loose Dirt: Use a soft-bristle brush, microfiber cloth, or vacuum with a soft brush attachment to remove dust, leaves, and debris from the wicker weave.

2. Clean With Mild Soap: Mix a small amount of mild dish soap with lukewarm water. Gently clean the wicker using a soft sponge or soft-bristle brush, paying attention to areas where dirt may accumulate.

3. Rinse Thoroughly: Rinse with clean water or wipe with a damp cloth to remove soap residue. Avoid high-pressure washing, which may damage the wicker or loosen the weave.

4. Allow to Air-Dry: Let the furniture dry completely in a well-ventilated area before replacing cushions or using protective covers.

5. Inspect Regularly: Periodically check the wicker for loose strands, damage, or excessive wear, particularly in high-traffic commercial environments.

Additional Care Recommendations:

• Avoid abrasive cleaners, harsh chemicals, and stiff brushes.

• Do not use bleach or strong solvents unless specifically approved for the material.

• Avoid placing furniture near open flames or excessive heat sources.

• Use protective furniture covers during extended periods of non-use.

• Follow product-specific care instructions for frames and cushions.

With routine care, Babmar's synthetic wicker furniture can maintain its appearance and performance in hospitality, multifamily, and commercial outdoor environments.

For additional maintenance assistance, contact 877-271-8008 or info@babmar.com.

Founded in 2004, Babmar specializes in designing and manufacturing contemporary commercial-grade outdoor furniture for hotels, resorts, multifamily communities, restaurants, country clubs, and other commercial environments.

We combine distinctive modern design, quality materials, competitive trade pricing, and personalized customer service to help bring outdoor projects to life. With an extensive selection of coordinated collections, Quick-Ship options on select in-stock products, and a comprehensive product warranty, Babmar makes sourcing commercial outdoor furniture simple and dependable.

Babmar accepts Visa, MasterCard, American Express, business checks, personal checks, money orders, and electronic bank transfers (ACH/wire). For custom orders, a 50% deposit is required to begin production, with the remaining balance due prior to shipment. In-stock and Quick-Ship orders are subject to the payment terms provided at the time of purchase. For payment assistance or questions regarding your order, please contact our sales team at 877-271-8008 or info@babmar.com.

Babmar requires a 50% deposit on all custom furniture orders, with the remaining 50% balance due prior to shipment. Custom Order Terms: - Deposit:** A 50% deposit is required to confirm a custom order and begin production. - Production Lead Time:** Estimated lead times are typically 8–12 weeks, excluding holidays, unless otherwise specified. Lead times begin once the deposit is received and all order specifications are approved. - Final Payment: The remaining 50% balance must be paid in full before the order is released for shipment. - Cancellations & Returns:** Custom orders are considered final once the deposit has been processed and production has been authorized. Cancellations, returns, and refunds are not permitted except as required by applicable law or expressly agreed to in writing by Babmar. - **Production & Shipping Delays:** Lead times are estimates and may vary due to material availability, manufacturing schedules, holidays, transportation, or circumstances beyond Babmar's reasonable control. By submitting the required deposit, customers acknowledge and agree to Babmar's applicable custom order terms and conditions, provided those terms have been made available before payment. For questions regarding custom orders, production schedules, or payment requirements, please contact 877-271-8008 or info@babmar.com.

To help ensure a smooth delivery and protect against potential freight damage, customers are responsible for inspecting their shipment upon arrival.

Please follow these delivery guidelines:

1. Inspect Before Signing: Examine all cartons, packaging, and visible furniture surfaces for damage, shortages, or signs of mishandling before signing the delivery receipt.

2. Document Any Damage: If you notice damaged packaging, missing items, or visible product damage, clearly describe the issue on the carrier's delivery receipt before signing. Take photographs of the damage and packaging whenever possible.

3. If Inspection Is Not Permitted: If the delivery driver does not allow sufficient time to inspect the shipment, note the following on the delivery receipt: "Possible concealed damage — shipment not fully inspected at delivery."

4. Report Damage Promptly: Notify Babmar immediately of any visible damage, shortages, or suspected concealed damage. We request that concealed damage be reported within 5 calendar days of delivery to assist with timely freight claim processing.

5. Retain All Packaging: Keep the original cartons, protective materials, and damaged merchandise until the claim has been reviewed and further instructions are provided.

6. Photographic Documentation: Provide clear photographs of the damaged product, exterior packaging, shipping labels, and any affected components to help expedite the claims process.

7. Partial Damage or Shortages: If only part of your shipment is damaged or missing, document the affected items on the delivery receipt and contact Babmar for instructions before refusing the shipment.

Important: Signing a delivery receipt without noting visible damage may make a freight claim more difficult to substantiate. Failure to document or promptly report damage may affect available remedies, subject to applicable law and carrier requirements.

Babmar will work with customers and freight carriers to review reported shipping damage and determine the appropriate resolution.

For assistance with delivery issues or freight damage claims, please contact 877-271-8008 or info@babmar.com.

Babmar collects applicable sales tax on orders shipped to California and other states where we are required by law to collect and remit sales tax. Sales tax is calculated based on the delivery location, applicable tax regulations, and the tax-exempt status of the purchaser. **Tax-Exempt Purchases:** Customers purchasing for resale or qualifying tax-exempt organizations may be eligible for a sales tax exemption upon submission of valid documentation, such as a resale certificate or exemption certificate, as applicable. Please provide the required documentation before your order is finalized so our team can review and apply any eligible exemption. For questions regarding sales tax or tax-exempt purchases, please contact us at **877-271-8008** or **info@babmar.com**.

Yes! Babmar offers the flexibility to purchase individual furniture pieces or complete outdoor furniture sets, depending on your project needs.

Whether you're replacing a single chair, adding chaise lounges to a hotel pool, or furnishing an entire commercial property, our team can assist with product selection, availability, and pricing.

For individual item pricing, commercial trade pricing, or volume quotations, please contact us at 877-271-8008 or info@babmar.com.

Yes. Babmar accepts personal checks, business checks, and money orders, subject to payment verification and approval. All check payments must clear before merchandise is released for shipment. Before mailing payment, please contact our accounting or customer service team at 877-271-8008 or info@babmar.com to confirm your order total and obtain current payment instructions. For faster processing, electronic bank transfers (ACH/wire) and major credit cards are also accepted.

Yes! Babmar's customer service and sales teams are available to assist with product inquiries, quotations, and orders. You can contact us by phone at 877-271-8008, email info@babmar.com. Our team can assist with product selection, commercial pricing, availability, and order processing for hospitality, multifamily, and commercial projects.

Babmar ships outdoor furniture throughout the United States using professional freight carriers and shipping providers. Shipping methods are determined by the size, weight, quantity, and destination of your order. Standard Freight Delivery: - Curbside Delivery: Standard freight quotations include curbside delivery unless otherwise specified. Inside delivery, furniture placement, assembly, and installation are not included. - Unloading Responsibility: Customers are responsible for arranging the appropriate personnel and equipment to receive and unload their furniture unless additional services have been confirmed in writing. - Delivery Access: Customers must ensure the delivery location can accommodate commercial freight trucks and communicate any access restrictions before shipment. - Delivery Scheduling: Freight carriers may contact customers to coordinate delivery appointments. Someone must be available to receive and inspect the shipment. - Additional Services: Liftgate service, inside delivery, and other special arrangements may be available for an additional charge when requested and approved before shipment. Business-to-Business (B2B) & Commercial Deliveries:** - Forklift or Loading Dock Required: Commercial customers must have an accessible loading dock or a suitable forklift with a qualified operator available to unload freight shipments, unless an alternative unloading arrangement has been approved by Babmar in advance. - Unloading Equipment & Personnel: Customers are responsible for providing sufficient personnel and properly rated equipment to safely unload and handle all merchandise. - Doorways, Elevators & Access: Customers are responsible for verifying that all ordered furniture will fit through doorways, hallways, elevators, stairwells, loading areas, and any other access points at the delivery location. - Product Dimensions: Customers should review all product dimensions, packaging measurements, and site restrictions before placing an order. Babmar can provide available product specifications upon request. - Delivery Restrictions: Any special access requirements, including limited truck access, loading dock restrictions, elevator reservations, or building delivery regulations, must be communicated before shipment. - Additional Costs: Additional freight charges resulting from inadequate unloading facilities, missed delivery appointments, restricted access, redelivery, storage, or other customer-related delivery issues may be charged to the customer, subject to applicable terms and law. Commercial & Hospitality Projects: For hotels, resorts, multifamily communities, restaurants, country clubs, and large commercial installations, Babmar can assist with coordinating freight shipments to accommodate project schedules and delivery requirements. Important Delivery Information: Customers are responsible for confirming that their delivery location is accessible and suitable for receiving the ordered merchandise. Babmar is not responsible for additional handling or delivery costs resulting from furniture that cannot be moved through designated access points, except where caused by Babmar's error or as otherwise required by law. All shipments should be inspected upon arrival. Any visible damage or shortages must be documented on the carrier's delivery receipt before signing. For shipping quotations, special delivery arrangements, or assistance with commercial orders, please contact 877-271-8008 or info@babmar.com.

Delivery times vary depending on product availability, order quantity, customization requirements, and shipping destination.

In-Stock & Quick-Ship Furniture

Babmar offers a wide selection of in-stock outdoor furniture available for faster fulfillment. Quick-Ship orders typically arrive within 1–4 weeks, depending on product availability, order processing, and delivery location.

Custom-Made Furniture

Custom furniture orders generally have an estimated production lead time of 8–12 weeks, excluding holidays, unless otherwise specified.

Production lead times begin once the required 50% deposit has been received and all order specifications have been approved.

Shipping & Delivery Considerations

• Delivery timelines may vary based on freight carrier schedules, destination, and shipment size.

• Large commercial orders may require additional coordination for freight delivery and unloading.

• Custom manufacturing schedules may be affected by material availability, production capacity, holidays, or transportation delays.

• All production and delivery timelines are estimates and are not guaranteed unless expressly confirmed in writing by Babmar.

Need Furniture for an Upcoming Project?

For hotels, resorts, multifamily communities, and other commercial projects with specific deadlines, we recommend contacting our sales team early to confirm inventory and estimated delivery schedules.

Explore our Quick-Ship collections or contact Babmar at 877-271-8008 or info@babmar.com for current availability and shipping estimates.

For most freight shipments, the carrier will contact you approximately 1–2 business days before delivery to coordinate a delivery appointment. Scheduling procedures may vary depending on the carrier, shipment type, and destination. Important Delivery Information: - Delivery Appointments: Please ensure your contact information is accurate and that someone is available to receive, inspect, and sign for the shipment. - Commercial Deliveries: Business-to-business customers must have an accessible loading dock or suitable forklift with a qualified operator available for unloading, unless alternative arrangements have been approved in advance. - Receiving Personnel: Customers are responsible for having sufficient personnel and equipment available to safely unload their shipment. - Delivery Access: Customers must ensure the delivery location is accessible to commercial freight trucks and communicate any restrictions before shipment. - Missed Deliveries: Additional charges for missed appointments, redelivery, storage, or other customer-related delays may apply. Please Note: Not all carriers provide advance delivery calls, particularly for certain commercial deliveries. Customers should monitor shipment tracking information and coordinate with Babmar if special arrangements are required. For questions regarding delivery scheduling or shipment tracking, please contact 877-271-8008 or info@babmar.com.

Once your order has shipped, Babmar will provide available tracking information by email, including the freight carrier's details and tracking or PRO number. Tracking Your Shipment: - Shipment Confirmation: Tracking information is typically provided once your order has been processed and released to the freight carrier. - Freight Tracking: You can monitor your shipment's progress directly through the carrier's website using the tracking or PRO number provided. - Estimated Delivery: Delivery dates are estimates and may change depending on carrier schedules, transit conditions, and destination. - Commercial Deliveries: For larger freight shipments, customers should coordinate receiving personnel, loading dock access, and unloading equipment before delivery. Need Assistance? If you have not received tracking information, need an update on your shipment, or experience a delivery issue, please contact Babmar at 877-271-8008 or info@babmar.com. Our customer service team will be happy to assist with shipment updates and freight carrier coordination.

Babmar primarily ships outdoor furniture throughout the continental United States. International shipping arrangements may be accommodated depending on the order size, destination, and shipping requirements.

International Orders:

• Freight Forwarders: International customers may arrange shipping through their preferred U.S.-based freight forwarder. Babmar can coordinate delivery to the designated freight forwarder's warehouse within the United States.

• Shipping Arrangements: International customers are generally responsible for arranging transportation from the U.S. freight forwarder to the final destination.

• Customs & Import Duties: Customers are responsible for applicable international freight charges, customs clearance, import duties, taxes, and destination-country requirements unless otherwise agreed in writing.

• Documentation: Babmar can provide standard commercial invoices and available shipping documentation to assist with international freight arrangements.

• Special Shipping Requests: Direct international shipping may be considered on a case-by-case basis, subject to availability and additional charges.

Alaska, Hawaii & Puerto Rico:

Shipping to Alaska, Hawaii, and Puerto Rico may be available for qualifying orders. Additional freight charges and delivery restrictions may apply.

Request an International Shipping Quote

For international orders or special shipping arrangements, please contact Babmar at 877-271-8008 or info@babmar.com with your destination, product selections, and estimated order quantities.

Babmar accepts eligible returns within 7 calendar days of delivery, subject to the following conditions:

Return Requirements:

• Return Authorization: Customers must contact Babmar within 7 calendar days of receiving their order to request a Return Authorization (RA) before returning merchandise.

• Product Condition: Returned items must be unused, undamaged, free of stains and wear, and in their original, resalable condition.

• Original Packaging: All merchandise must be returned in its original packaging, properly secured to prevent damage during transit.

• Restocking Fee: Approved returns are subject to a 15% restocking fee.

• Return Shipping: Customers are responsible for all return shipping costs, including freight charges and appropriate shipping insurance.

• Return Deadline: Authorized returns must be received by Babmar within 15 calendar days of the Return Authorization date.

• Refunds: Approved refunds will be issued after the returned merchandise has been received and inspected. Original shipping charges are nonrefundable, except where required by applicable law.

Custom Orders: Custom-made and special-order furniture is not eligible for return or cancellation once production has been authorized, except as required by applicable law or expressly agreed to in writing by Babmar.

Damaged or Defective Merchandise: Shipping damage, shortages, and warranty-related issues are handled separately under Babmar's applicable freight claims and warranty procedures.

How to Request a Return

Before shipping any merchandise back, please contact Babmar at 877-271-8008 or info@babmar.com to request authorization and receive return instructions.

Unauthorized returns may be refused. All returns and refunds are subject to Babmar's applicable terms and conditions and governing law.

Once an order has shipped, cancellation requests are subject to Babmar's approval and applicable return policies. Orders Already in Transit: - Cancellation Requests:** Customers must contact Babmar immediately to request cancellation of an order that is already in transit. - Original Shipping Charges: Customers are responsible for the original shipping and freight charges associated with the order. - Return Freight Charges: Customers are also responsible for the cost of returning the merchandise to Babmar, including applicable carrier fees. - Restocking Fee: Approved returns may be subject to Babmar's standard **15% restocking fee**. - Product Condition: Returned merchandise must be unused, undamaged, and in its original packaging and resalable condition. - Refund Processing: Any approved refund will be processed after the returned merchandise has been received and inspected. Applicable shipping charges, restocking fees, and other authorized costs may be deducted from the refund. Custom Orders: Custom-made and special-order furniture cannot be canceled once production has been authorized, except as required by applicable law or expressly agreed to in writing by Babmar. All cancellation requests and related charges are subject to Babmar's applicable terms and conditions and governing law. For assistance, please contact **877-271-8008** or **info@babmar.com** before refusing delivery or arranging a return shipment.

1. Website Information & Accuracy

Babmar Corporation makes reasonable efforts to ensure that product descriptions, specifications, dimensions, pricing, availability, and other information displayed on Babmar.com are accurate and current.

However, occasional typographical errors, pricing discrepancies, product changes, or technical inaccuracies may occur. Babmar reserves the right to correct such errors and update website information without prior notice.

Product photographs are provided for illustrative purposes. Actual colors, finishes, textures, and dimensions may vary slightly due to manufacturing tolerances, material characteristics, lighting, and display settings.

2. Pricing Errors & Order Acceptance

Babmar reserves the right to review and verify pricing, product availability, shipping requirements, and order details before accepting an order.

If an order contains a material pricing error, incorrect product information, or an unavailable item, Babmar may contact the customer to provide corrected information or decline the order before acceptance, subject to applicable law.

If payment has already been collected for an order that Babmar lawfully cancels, the applicable amount will be refunded.

3. Website Availability

Babmar does not guarantee that its website will operate continuously or without interruptions, errors, or technical difficulties.

Babmar is not responsible for temporary website interruptions or technical issues beyond its reasonable control, to the extent permitted by applicable law.

4. Limitation of Liability

To the maximum extent permitted by applicable law, Babmar shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of its website or the purchase or use of its products, including lost profits, business interruption, or project delays, except where such liability cannot legally be excluded.

For claims arising from a particular product or order, Babmar's aggregate contractual liability shall not exceed the amount paid to Babmar for the product or order giving rise to the claim, to the extent such limitation is permitted by applicable law and forms part of the parties' agreement.

5. Product Use & Installation

Customers are responsible for using, maintaining, and installing furniture in accordance with applicable product instructions and safety requirements.

Products requiring specialized installation, structural support, or professional assembly must be installed by qualified personnel where appropriate.

Babmar is not responsible for damage resulting from improper installation, misuse, unauthorized modification, or failure to follow applicable care and safety instructions, except to the extent caused by Babmar or otherwise required by law.

6. Third-Party Services

Babmar may use independent freight carriers, shipping providers, and other third-party service providers.

Any allocation of responsibility for third-party services is subject to the applicable shipping terms, service agreements, and governing law.

7. Applicable Legal Rights

Nothing in these Terms and Conditions excludes or limits liability for fraud, gross negligence, willful misconduct, personal injury, statutory consumer protections, or other matters where exclusion or limitation is prohibited by applicable law.

Any warranties, remedies, or rights that cannot legally be waived remain in effect.

For questions regarding these terms, please contact 877-271-8008 or info@babmar.com.

Babmar makes every reasonable effort to provide accurate product availability, production lead times, and estimated delivery schedules. However, all lead times and delivery dates are estimates unless expressly guaranteed in writing by Babmar.

1. In-Stock & Quick-Ship Orders

In-stock and Quick-Ship furniture typically arrives within 1–4 weeks, depending on inventory availability, order processing, shipping destination, and freight carrier schedules.

Inventory availability is subject to change without notice. Products listed as in stock may become unavailable due to prior sales, inventory adjustments, or other circumstances.

2. Custom & Special Orders

Custom-made and special-order furniture generally requires an estimated 8–12 weeks for production, excluding holidays, unless otherwise specified.

Production lead times begin once Babmar has received the required 50% deposit and all order specifications have been approved.

The remaining balance must be paid in full before shipment.

3. Manufacturing & Transportation Delays

Production and delivery schedules may be affected by circumstances beyond Babmar's reasonable control, including:

• Manufacturing delays or material shortages

• Overseas production schedules and factory holidays

• Ocean freight congestion and vessel delays

• Customs inspections, examinations, or clearance delays

• Port congestion, labor disruptions, or transportation interruptions

• Severe weather, natural disasters, or other unforeseen events

• Freight carrier scheduling or delivery delays

Babmar will make reasonable efforts to communicate significant delays and provide updated estimated delivery information when available.

4. Backordered or Unavailable Products

If an in-stock product becomes unavailable after an order is placed, Babmar will notify the customer and discuss available options, which may include:

• Waiting for the product to become available

• Selecting an alternative product

• Requesting cancellation of an eligible order

Refund eligibility will depend on the order type, production status, applicable purchase terms, and governing law.

5. Cancellations Due to Delays

In-stock orders that have not shipped may be eligible for cancellation, subject to Babmar's applicable cancellation and return policies.

Custom and special orders are subject to the agreed custom-order terms. Once production has been authorized, cancellation or refund requests may be restricted, except as required by applicable law or expressly agreed to in writing by Babmar.

6. Delivery Date Estimates

Babmar is not responsible for additional costs arising solely from delays outside its reasonable control, including storage, labor scheduling, installation appointments, or project delays, to the extent permitted by applicable law and the parties' agreement.

Customers with time-sensitive projects should communicate their required delivery dates before placing an order. Any guaranteed delivery commitment must be expressly confirmed in writing by Babmar.

7. Customer Communication

For questions regarding product availability, production schedules, backorders, or shipment status, please contact Babmar at 877-271-8008 or info@babmar.com.

Babmar accepts eligible returns subject to the following terms and conditions:

1. Return Authorization

Customers must contact Babmar within 7 calendar days of delivery to request a Return Authorization (RA). No merchandise may be returned without prior authorization from Babmar.

2. Product Condition

Returned merchandise must be unused, undamaged, free of stains and wear, and in its original, resalable condition. All original packaging and protective materials must be included.

3. Restocking Fee

Approved returns are subject to a 15% restocking fee, calculated on the merchandise value.

4. Shipping & Freight Charges

Customers are responsible for original outbound shipping charges and all return freight costs, including appropriate shipping insurance. Original shipping charges are nonrefundable except as required by applicable law.

5. Return Deadline

Authorized returns must be received by Babmar within 15 calendar days of the Return Authorization date, unless otherwise agreed in writing.

6. Refund Processing

Refunds will be processed after the returned merchandise has been received and inspected. Applicable restocking fees, freight charges, and other authorized deductions will be applied to the refund.

7. Custom & Special Orders

Custom-made and special-order furniture is not eligible for cancellation, return, or refund once production has been authorized, except as required by applicable law or expressly agreed to in writing by Babmar.

8. Damaged or Defective Merchandise

Claims involving shipping damage, shortages, or manufacturing defects are handled separately under Babmar's applicable freight damage and warranty procedures.

9. Return Requests

To request a return, please contact Babmar at 877-271-8008 or info@babmar.com. Unauthorized returns may be refused.

All returns and refunds are subject to applicable law and the terms disclosed to customers before purchase.

Babmar offers custom-made outdoor furniture to accommodate specific project requirements, including selected finishes, fabrics, configurations, and quantities. Custom orders are manufactured according to the specifications approved by the customer and are subject to the following terms and conditions. 1. Custom Order Deposit A 50% deposit is required to confirm a custom furniture order and authorize production. The remaining 50% balance is due in full before shipment. Production will not begin until the required deposit has been received and all order specifications have been approved. 2. Order Confirmation & Approval Customers are responsible for reviewing and approving all order details, including product models, dimensions, quantities, finishes, fabrics, and delivery requirements. Once approved, changes to custom orders may not be possible and may result in additional charges or production delays. 3. Cancellation Policy Customers may request cancellation within 24 hours of placing a custom order, provided production has not commenced or materials have not been specifically allocated or purchased for the order. After this period, custom orders are considered final, and the 50% deposit is nonrefundable, except as required by applicable law or expressly agreed to in writing by Babmar. Any cancellation request must be submitted to Babmar in writing. 4. Production Lead Times Custom furniture orders generally require an estimated production lead time of 8–12 weeks, excluding holidays, unless otherwise specified in writing. Production lead times begin after receipt of the required deposit and final approval of all order specifications. Lead times are estimates and may vary due to manufacturing schedules, material availability, factory holidays, freight transportation, customs inspections, or other circumstances beyond Babmar's reasonable control. 5. Production & Shipping Delays Babmar will make reasonable efforts to notify customers of significant production or shipping delays and provide updated estimated delivery information when available. If a custom order has not been completed within **six months of the agreed production commencement date**, the customer may submit a written request for cancellation and a refund of the deposit, subject to applicable law and any separately agreed project terms. 6. Final Payment & Shipment The remaining 50% balance must be paid in full before the custom order is released for shipment. Babmar may hold completed merchandise pending receipt of final payment, subject to the applicable purchase agreement. 7. Returns & Exchanges Custom-made and special-order furniture is not eligible for return or exchange due to a change of preference, incorrect customer-approved specifications, or other reasons unrelated to qualifying defects, except as required by applicable law or expressly agreed to in writing. Claims involving manufacturing defects or freight damage will be handled under Babmar's applicable warranty and shipping damage procedures. 8. Customer Acknowledgment By approving a custom order and submitting the required deposit, the customer acknowledges and agrees to the applicable custom-order specifications, payment requirements, production timelines, and cancellation terms, provided these terms were disclosed before payment. For custom-order inquiries, please contact 877-271-8008 or info@babmar.com.

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