Terms & Conditions

Returns & Refunds

At Babmar, we are committed to delivering exceptional outdoor furniture and a high level of customer satisfaction. Eligible merchandise may be returned within 7 calendar days of delivery, subject to the following conditions:

All items must be unused, undamaged, free of stains or signs of wear, and in their original, fully resalable condition.
Products must be returned in their original packaging. Return freight is prepaid and insured by the customer.
A 15% restocking fee applies to all approved returns.
All returns require prior authorization from Babmar and must be received within 15 calendar days of the Return Authorization date.
Return shipping charges and the restocking fee will be deducted from any refund.

To initiate a return, contact Babmar at 1-877-271-8008 to obtain a Return Authorization. Unauthorized returns may be refused. Refunds for approved returns are processed after the merchandise is received and inspected.

Product Availability & Delivery

Babmar offers both in-stock and made-to-order outdoor furniture for residential and commercial projects.

In-Stock Merchandise

In-stock items typically ship within 2–7 business days, depending on product availability, order processing, and destination.

Out-of-Stock Merchandise

Items not currently in stock generally require approximately 2–8 weeks. Lead times are estimates and may vary. Please contact our team for current availability and shipping schedules.

Backorders

Although we strive to maintain accurate inventory information, products may occasionally become unavailable due to prior sales or inventory changes. If an ordered item is unavailable, we will notify you and offer the following options:

Maintain your order and await replenishment.
Select an alternative product.
Cancel the affected item for a full refund.

All shipping and delivery estimates are subject to change based on inventory, freight carrier schedules, and circumstances beyond Babmar's reasonable control.

Shipping, Delivery & Freight Damage

Babmar takes care in packaging and coordinating the transportation of our furniture. Freight shipments may occasionally sustain damage in transit. Customers are responsible for inspecting deliveries and documenting any visible damage or shortages so issues can be addressed promptly.

Inspection Upon Delivery

Carefully inspect the shipment before signing the carrier's delivery receipt or bill of lading. If damage, missing items, or packaging irregularities are observed:

Clearly describe all visible damage or shortages on the delivery receipt.
Photograph the affected merchandise and packaging whenever possible.
Retain copies of all shipping documentation.
Notify Babmar immediately.

Signing without exceptions may complicate the freight claims process.

Visible Freight Damage

If significant damage is apparent upon delivery, you may accept the shipment with documented exceptions or refuse the affected merchandise. Any refusal must be clearly noted on the delivery receipt, including the reason. For partial damage or shortages, accept undamaged items whenever practical and document the affected pieces. Babmar will review the issue and coordinate an appropriate resolution, which may include replacement merchandise, return arrangements, or assistance with a freight claim.

Concealed Damage

Damage not immediately visible upon delivery must be reported to Babmar and the freight carrier within 5 calendar days of receipt. Photographic documentation of the damaged merchandise and original packaging is required. Retain all packaging materials until the claim is resolved.

Restricted Inspection at Delivery

If a driver does not allow sufficient time to inspect the shipment, note the following on the delivery receipt before signing:

"Shipment received subject to inspection. Possible concealed damage. Driver did not permit full inspection."

Failure to document shipping damage or report it within the specified timeframes may limit the ability to pursue a freight claim or obtain replacement merchandise.

Delivery Access & Unloading Requirements

Furniture Access & Clearance

Customers are responsible for verifying that all furniture will fit through doorways, hallways, elevators, stairwells, and other access points before ordering. Babmar is not responsible for items that cannot be delivered to the intended location due to insufficient clearance or access.

Full Truckload Deliveries

Customers must arrange and provide their own unloading personnel and equipment. A suitable loading dock or forklift must be available to safely unload the shipment. Standard freight delivery does not include unloading, assembly, or installation unless expressly agreed upon in writing.

Additional charges resulting from inadequate access, unavailable unloading equipment, or failed delivery attempts are the customer's responsibility.

Limitation of Liability

To the fullest extent permitted by applicable law, Babmar Corporation, its employees, affiliates, representatives, and business partners shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of this website or the purchase, delivery, installation, or use of products offered through it.

Babmar makes reasonable efforts to ensure the accuracy of product descriptions, specifications, pricing, availability, and other website information. Errors or omissions may occasionally occur. Babmar reserves the right to refuse, modify, or cancel orders where necessary, including circumstances involving:

Incorrect pricing or product information.
Typographical or administrative errors.
Inventory discrepancies or product unavailability.
Suspected fraudulent transactions.
Delivery restrictions or logistical limitations.

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable law.

Intellectual Property & Copyright

The Babmar website (www.babmar.com) is owned and operated by Babmar Corporation. Unless otherwise indicated, all website content—including product photography, text, graphics, logos, trademarks, illustrations, layouts, and other visual or written materials—is the property of Babmar Corporation or its respective licensors and content providers. These materials are protected by applicable copyright, trademark, and intellectual property laws.

Website content may be accessed and used solely for legitimate personal or business purposes related to evaluating, purchasing, or specifying Babmar products. Unauthorized reproduction, distribution, modification, republication, or commercial use of website materials without prior written authorization is prohibited.