Ordering Information

Founded in 2004, Babmar specializes in designing and manufacturing contemporary commercial-grade outdoor furniture for hotels, resorts, multifamily communities, restaurants, country clubs, and other commercial environments.

We combine distinctive modern design, quality materials, competitive trade pricing, and personalized customer service to help bring outdoor projects to life. With an extensive selection of coordinated collections, Quick-Ship options on select in-stock products, and a comprehensive product warranty, Babmar makes sourcing commercial outdoor furniture simple and dependable.

Babmar accepts Visa, MasterCard, American Express, business checks, personal checks, money orders, and electronic bank transfers (ACH/wire). For custom orders, a 50% deposit is required to begin production, with the remaining balance due prior to shipment. In-stock and Quick-Ship orders are subject to the payment terms provided at the time of purchase. For payment assistance or questions regarding your order, please contact our sales team at 877-271-8008 or info@babmar.com.

Babmar requires a 50% deposit on all custom furniture orders, with the remaining 50% balance due prior to shipment. Custom Order Terms: - Deposit:** A 50% deposit is required to confirm a custom order and begin production. - Production Lead Time:** Estimated lead times are typically 8–12 weeks, excluding holidays, unless otherwise specified. Lead times begin once the deposit is received and all order specifications are approved. - Final Payment: The remaining 50% balance must be paid in full before the order is released for shipment. - Cancellations & Returns:** Custom orders are considered final once the deposit has been processed and production has been authorized. Cancellations, returns, and refunds are not permitted except as required by applicable law or expressly agreed to in writing by Babmar. - **Production & Shipping Delays:** Lead times are estimates and may vary due to material availability, manufacturing schedules, holidays, transportation, or circumstances beyond Babmar's reasonable control. By submitting the required deposit, customers acknowledge and agree to Babmar's applicable custom order terms and conditions, provided those terms have been made available before payment. For questions regarding custom orders, production schedules, or payment requirements, please contact 877-271-8008 or info@babmar.com.

To help ensure a smooth delivery and protect against potential freight damage, customers are responsible for inspecting their shipment upon arrival.

Please follow these delivery guidelines:

1. Inspect Before Signing: Examine all cartons, packaging, and visible furniture surfaces for damage, shortages, or signs of mishandling before signing the delivery receipt.

2. Document Any Damage: If you notice damaged packaging, missing items, or visible product damage, clearly describe the issue on the carrier's delivery receipt before signing. Take photographs of the damage and packaging whenever possible.

3. If Inspection Is Not Permitted: If the delivery driver does not allow sufficient time to inspect the shipment, note the following on the delivery receipt: "Possible concealed damage — shipment not fully inspected at delivery."

4. Report Damage Promptly: Notify Babmar immediately of any visible damage, shortages, or suspected concealed damage. We request that concealed damage be reported within 5 calendar days of delivery to assist with timely freight claim processing.

5. Retain All Packaging: Keep the original cartons, protective materials, and damaged merchandise until the claim has been reviewed and further instructions are provided.

6. Photographic Documentation: Provide clear photographs of the damaged product, exterior packaging, shipping labels, and any affected components to help expedite the claims process.

7. Partial Damage or Shortages: If only part of your shipment is damaged or missing, document the affected items on the delivery receipt and contact Babmar for instructions before refusing the shipment.

Important: Signing a delivery receipt without noting visible damage may make a freight claim more difficult to substantiate. Failure to document or promptly report damage may affect available remedies, subject to applicable law and carrier requirements.

Babmar will work with customers and freight carriers to review reported shipping damage and determine the appropriate resolution.

For assistance with delivery issues or freight damage claims, please contact 877-271-8008 or info@babmar.com.

Babmar collects applicable sales tax on orders shipped to California and other states where we are required by law to collect and remit sales tax. Sales tax is calculated based on the delivery location, applicable tax regulations, and the tax-exempt status of the purchaser. **Tax-Exempt Purchases:** Customers purchasing for resale or qualifying tax-exempt organizations may be eligible for a sales tax exemption upon submission of valid documentation, such as a resale certificate or exemption certificate, as applicable. Please provide the required documentation before your order is finalized so our team can review and apply any eligible exemption. For questions regarding sales tax or tax-exempt purchases, please contact us at **877-271-8008** or **info@babmar.com**.

Yes! Babmar offers the flexibility to purchase individual furniture pieces or complete outdoor furniture sets, depending on your project needs.

Whether you're replacing a single chair, adding chaise lounges to a hotel pool, or furnishing an entire commercial property, our team can assist with product selection, availability, and pricing.

For individual item pricing, commercial trade pricing, or volume quotations, please contact us at 877-271-8008 or info@babmar.com.

Yes. Babmar accepts personal checks, business checks, and money orders, subject to payment verification and approval. All check payments must clear before merchandise is released for shipment. Before mailing payment, please contact our accounting or customer service team at 877-271-8008 or info@babmar.com to confirm your order total and obtain current payment instructions. For faster processing, electronic bank transfers (ACH/wire) and major credit cards are also accepted.

Yes! Babmar's customer service and sales teams are available to assist with product inquiries, quotations, and orders. You can contact us by phone at 877-271-8008, email info@babmar.com. Our team can assist with product selection, commercial pricing, availability, and order processing for hospitality, multifamily, and commercial projects.